Resume

2018 - Date
IT Support Specialist
Sesoft Technologies
Kisii, Kenya
    • Developed and implemented strategic plans, resulting in steady company growth and profitability.
      Collaborated with cross-functional teams to analyze and resolve technical issues.
      Implemented and maintained security protocols for improved data protection.
      Implemented backup and recovery strategies, reducing data loss risks by 30%.
      Conducted security audits and implemented measures to enhance network security
      Offer consultant services to customers in computing.
  • This helped me develop confidence in computer consultancy, skills in team leadership, problem solving, critical thinking, and strong communication skills.
    2023 - 2024
    Information Communication and Technology Intern
    Ministry of Education
    Kisii, Kenya
    • Participated in helping schools formulate key ICT procedures and policicies to support e-learning in schools and use of the e-leaning devices.
      Supported E-Learning and content development in line with the Schemes of work.
      Perfomed data analysis to identify the key perfomeance indicators to be enhanced to achieve great learning and success rates.
      Provided line support and technical services in shools.
  • Achieved 90% percent of training teachers and other staff on the importance of e-leaning, 95% registration of learners in the National Information Management System(NEMIS) with the sub-county, skills and achieved 100% assessment of the status of e-learning in schools. Above all, I developed strong communication skills, data analysis and confidence in tecnical support and maintenance.
    2022
    Presiding Officer
    Independent Electoral and Boundaries Commission
    Nyaribari Chache, Kenya
    • Trained poling clerks
      Presided over polling, counting of votes, reporting, and trained the polling clerks
  • Achieved a 99% percent success in our area of presiding without any dispute, developed strong team leadership skills, collaboration and supervision skills. Gave an opportunity to learn about election management and the role of ICT in election. Also, how important it would be if we could fully go the electronic way of voting through developing algorithms that are strong to detect election fraud more especially in the upcoming democracies where there is trust deficit for the manual voter registers.
    2020 - 2021
    Website Administrator
    Biddingorbuying.com
    Kisii, Kenya
    • Developed the websites's sales and product's page using PHP and CakePHP framework.
      Performed database administration roles, granting and revoking user privillege and update the database on a daily basis
      Performed sales and marketing.
  • Lead the sales and marketing team to making the first sale for the company since its inception, developed problem solving skills, leadership skills, communication skills, and strong confidence in doing b2c sales.
    2021 - 2022
    Cashier and Billing Agent
    RAM Memoril Hospital
    Kisii, Kenya
    • Billed patients and updated their bills and records in the hospital management system of the hospital.
      Offered Technical and end-user support
      Offered Customer service support.
  • I learnt customer support service skills since I was the direct contact of the account's office and the patients, developed strong problem resolution skills, and gainned confidence in dealing with customers.
    2019
    ICT Supervisor
    Kenya National Bureau of Statistics
    Migori, Kenya
    • Trained Content Supervisors and supervised the training of Enumetors.
      Offered the technical support needed in the field in terms of network administration, device configuration and troubleshooting and CAPI device administration.
  • Achieved a 99% success with my team in conducting the exercise, developed resaech and report writing skills, team leadership and team playing and above all it was an opportunity to learn the integral part of Information Technology in the National Populations and Housing Census in our country.

    Education

    2024
    Coursera - Google
    Coursera, Online
    Google Data Analytics
    Professional Certificate
    A six-month long course offered by Google. I learnt Data Analysis, Spreadsheets, SQL, BigQuery, Tableau, R and Data Viz. Gained hands on skills and experience in data analysis, data visualization, SQL, R which are demonstarted via the Capstone
    2021
    Google - Coursera Online
    Coursera, Online
    IT Support Professional Certificate
    IT Technical Support
    A six-month long technical course offere by Google via Coursera. I learnt about Operating Systems, Networking, Computer Security Infrastructure, Troubleshooting. Gained skills in computer and network troubleshooting, security and end user techical support.
    2014 - 2018
    Maasai Mara University
    Narok, Kenya
    Bachelor of Science
    Computer Science
    Undertook my Undergraduate studies where I learnt Structured Programming, Data Structures and Algorithms, Calculus, Digital Electronics which form the basic fundamentals of Computer Science. While in my fourth year I developed an Android application used to encrypt text messages while on transit. I implemented the algorithm using the Symmmetric Advance Encryption Algorithm in Java.

    Professional Skills

    Data Analysis
    IT Support
    Programming
    Software Development
    Data Visualization
    Database Administration

    Languages

    HTML
    CSS
    JavaScript
    Java
    Python
    R
    SQL